How 10+ Location Restaurants Can Increase Order Volume & Accuracy

A stack of printed orders that have been completed by the restaurant that day on top of a counter.

If you’re a restaurant owner, you know how important it is to keep your customers happy. One of the most critical elements of customer satisfaction is getting their order right. However, taking orders over the phone can be challenging, especially during peak hours when there’s a lot of noise in the background. But what if […]

Hazlnut’s Restaurant Phone Answering Service Simplifies Taking Orders

Restaurant worker taps on a point of sale that printed an online order after someone used their restaurant phone answering service to order online instead of over the phone.

In today’s world, convenience is everything. As a restaurant owner, you want to provide your customers with the best possible experience, both in-store and online. However, taking orders over the phone can be a tedious and time-consuming process. That’s where Hazlnut’s restaurant phone answering service, HazlVoice: Lite comes in. What Does a Restaurant Phone Answering […]

Restaurant Ordering Technology: What’s Next?

A woman sits on her couch, looking at her phone. New restaurant ordering technology allows her to request a text to her phone to place and order online instead.

The restaurant industry has been hit hard by COVID-19. Many restaurants have had to adapt to new technologies to keep their businesses afloat. One of the biggest changes has been the rapid shift to online and mobile ordering. However, now there’s something new that’s emerging as the next big thing in restaurant ordering technology: phone […]

How to Set Up an Automated Phone Menu for Your Restaurant

A restaurant owner and a marketer working together to set up the automated phone menu for their restaurant.

As a restaurant leader, you understand the importance of providing great customer service. However, taking orders over the phone can be long and time-consuming for both customers and your staff. It often leads to poor customer service with long hold times and incorrect orders. Fortunately, there’s a solution that helps streamline the ordering process and […]

How to Make Ordering Easier Than Ever at Your Restaurant by Reducing Call Volume

A woman smiles as she places an online order at her favorite restaurant using their mobile ordering app.

The restaurant industry is going digital. After COVID-19, online ordering became an essential part of many restaurants’ businesses. In today’s fast-paced world, customers expect quick, convenient service. Call-in orders, unfortunately, are becoming less and less viable as it becomes harder to hire and retain staff and customer expectations shift. Because of this, many restaurants are […]

Jax Favorites: Best Ice Cream Spots

Cool off this season with a cold treat! These are a handful of our favorite treats at some of our local ice cream spots.  Cookies and Creme This local gem offers a wide variety of ice cream flavors within walking distance from the beach. What started out as a crazy idea to make cookies and […]

Meet the Team! Carl – Account Executive

Next up in our series of interviews with the Hazlnut team, we sat down with Carl, an Account Executive for Hazlnut: Thank you for taking the time to sit down with me today, Carl. Thanks for having me! What did you do before Hazlnut? Most recently, I was a Food & Beverage Manager at the […]

Address Verification System (AVS): Fraud Prevention

Combat fraudulent orders with address verification tools As a business, the customer experience is always the number one priority. For customers who order ahead, that experience begins at your website, ordering site or mobile ordering app. In situations where the customer is ordering remotely (not presenting their card in-person), you may run into the risk […]

Increase Ticket Size with Hazlnut

Upsell on Hazlnut Kiosk

“Chips and a drink do sound nice…” is the standard reply when customers are offered an upsell, but you wouldn’t know otherwise if it is never offered in the first place. Employees will occasionally forget during the lunch rush or get caught in a conversation with the customer, and they never get the chance to […]