In today’s world, convenience is everything. As a restaurant owner, you want to provide your customers with the best possible experience, both in-store and online. However, taking orders over the phone can be a tedious and time-consuming process. That’s where Hazlnut’s restaurant phone answering service, HazlVoice: Lite comes in.
What Does a Restaurant Phone Answering Service Do?
HazlVoice: Lite helps reduce the number of calls you receive at your restaurant. At the same time, it increases how many orders you can take per minute. This helps improve the customer experience by reducing the time they’d have to wait on hold.
The automated phone menu serves as a phone tree that can answer common questions and direct callers to request a text message with a link to your online ordering site. HazlVoice: Lite can be customized to suit your restaurant’s unique needs. Add your address, hours, catering number, allergen information, and of course, your online ordering link. By redirecting more call-in orders online, you free up your staff’s time to focus on other tasks.
How Do You Set a Restaurant Phone Answering Service Up?
Setting up our restaurant phone answering service is simple. All you need to do is fill out a form with your current phone number, select a new number that is local to your area, and provide your online ordering link. Then, record your own set of messages or type what you’d like the auto-responder to say. Once we have all the necessary information, we can also help you set up your new phone tree. After that, update your number where it appears and you can start enjoying the silence as HazlVoice: Lite handles more of your phone calls!
You’ll have a lot of options to direct callers to the right place with a custom phone tree. Callers can still reach your restaurant if they need to, but the primary use will be to offer to text callers a link to your online ordering site so that they don’t have to wait on hold for a long time to place their order.
Why Use a Restaurant Phone Answering Service?
We know your restaurant is important to you. You want to make sure that everything meets your standards, including your phone line. Using a traditional answering service like a call center or a virtual receptionist can feel like a huge risk.
You’re in Control of Your Phone
With HazlVoice: Lite, however, you’re in complete control of everything being said. You provide the exact words you want the responder to say, and what options they provide the caller. And, if they still need to reach your restaurant, one of your trained staff will be the one to pick up. HazlVoice: Lite simply helps field more calls so that your team saves time.
Reduce Wait Times
One of its key benefits is that it helps to reduce wait times for customers. With a traditional phone system, if the phone line’s busy, customers have to hold until you can take their order. This can lead to long wait times and frustrated customers. By directing customers to your online ordering site, you can reduce wait times and improve the overall customer experience.
Improve Order Accuracy
In addition, HazlVoice: Lite can help to improve order accuracy. When staff members are taking orders over the phone, there is a greater chance of miscommunication or errors. With our service, orders are placed directly through your online ordering site, which can help to reduce the likelihood of mistakes.
Increase Average Ticket Sizes
Studies have shown that customers who order online tend to spend more online than over the phone or in person. In fact, restaurants with an online ordering system can raise their takeout profits 30% higher than those who don’t. By directing customers to your online ordering site, you may increase the average ticket size for each order.
Free Up Staff Time
HazlVoice: Lite can also help to free up staff time. When your staff is spending less time on the phone, they can focus on other important tasks. This can help to improve the overall efficiency of your restaurant and make for a better customer experience.
The HazlVoice: Lite restaurant phone answering service is an innovative solution that can help to simplify the process of taking orders over the phone. By directing customers to your online ordering site, you can reduce wait times, improve order accuracy, increase ticket size, and free up staff time. With our simple setup process and customizable options, it’s the perfect solution for restaurants looking to improve their ordering system. Schedule a demo today to see how HazlVoice: Lite can help your restaurant!