If you’re a restaurant owner, you know how important it is to keep your customers happy. One of the most critical elements of customer satisfaction is getting their order right. However, taking orders over the phone can be challenging, especially during peak hours when there’s a lot of noise in the background.
But what if there was a way to simplify the ordering process and reduce errors at the same time? That’s where Hazlnut’s automated phone menu, HazlVoice: Lite, comes in.
What is HazlVoice: Lite?
HazlVoice: Lite is a program made to improve ordering by replacing your current phone line with an automated phone tree. When someone calls, it prompts them to request a text message with a link to your online ordering site instead. This can heavily reduce the number of orders placed over the phone.
Our customers see an average of 25% less calls, with some seeing up to 42% less! And, they’re still getting orders with more callers placing their order online instead. As a result, your staff spends less time on the phone, leaving them time to take care of everything else. This means you don’t have to worry about hiring and staffing as many people to man the phone.
How Can You Make Sure Every Location has Great Service?
One of the biggest challenges of managing a multi-location restaurant is ensuring consistency across all locations. With HazlVoice: Lite, you can ensure a consistent ordering experience across all your locations. Once you set up the phone tree, callers will be directed to your online ordering link. You can alter this by location, or if you use the same site for all locations, you can provide the same menu and ordering options are available to everyone.
This helps to create a more standardized experience for your customers, no matter where they call from. If you have separate numbers for each location, you will want to have separate HazlVoice: Lite numbers for them too. This will ensure callers always get to the right place.
Beyond your menu, HazlVoice: Lite starts to bring more of your orders online instead of over the phone. Training staff to handle phone calls can take time, and can be inconsistent. HazlVoice: Lite puts some of the control back in your hands, since you tell it exactly what to say! And, if a message isn’t working, you can very easily make changes in the dashboard.
Many Customers Prefer to Order Online
Research shows that customers tend to order more when they have privacy while ordering. For example, in one survey, about 73% of shoppers said they prefer self-service technologies. Judgment-free ordering is a growing preference for many customers. Giving them a convenient way to order online through a text makes them more likely to feel comfortable ordering more. And when customers order more, your average ticket size goes up, which is good for your bottom line.
Your Staff Will Have More Time to Get Work Done
Another significant advantage of HazlVoice: Lite is that it frees up your staff’s time. By eliminating the need for staff members to take orders over the phone, they can focus on more critical tasks, such as preparing orders, cleaning the restaurant, and interacting with dine-in customers. This helps to improve overall efficiency and can lead to a better customer experience.
How to Set Up HazlVoice: Lite
Setting up HazlVoice: Lite is simple. All you need to do is fill out a few short forms. You’ll tell us your current phone number, choose the new one you’d like (which can be local to your area), and give us your online ordering link. Once we have this information, we’ll help you set up your new phone tree with a range of options to direct callers to the right place. You have the option of recording a message or typing in something custom for the system to say. If callers still need to reach your restaurant, they can do so by selecting the appropriate option.
After you’ve set up your phone tree, replace your current phone number with your new one wherever it appears. We know this can feel like a bit of an investment, but by updating your number is what will allow your customers to experience your new ordering process. It’s very easy to update your number online to start, and we even provide instructions for many common sites like Facebook, Yelp, and Google.
The HazlVoice: Lite restaurant phone answering service simplifies the ordering process, reduces errors, can increase average ticket size, and frees up staff time. With it, you can ensure a consistent ordering experience across all your locations and create a more standardized experience for your customers. Setting up the service is simple, and the benefits are clear. Looking to streamline your restaurant’s ordering process and improve efficiency? Schedule a demo of HazlVoice: Lite today to see how much better ordering can be!
