How 10+ Location Restaurants Can Increase Order Volume & Accuracy

A stack of printed orders that have been completed by the restaurant that day on top of a counter.

If you’re a restaurant owner, you know how important it is to keep your customers happy. One of the most critical elements of customer satisfaction is getting their order right. However, taking orders over the phone can be challenging, especially during peak hours when there’s a lot of noise in the background. But what if […]

Hazlnut’s Restaurant Phone Answering Service Simplifies Taking Orders

Restaurant worker taps on a point of sale that printed an online order after someone used their restaurant phone answering service to order online instead of over the phone.

In today’s world, convenience is everything. As a restaurant owner, you want to provide your customers with the best possible experience, both in-store and online. However, taking orders over the phone can be a tedious and time-consuming process. That’s where Hazlnut’s restaurant phone answering service, HazlVoice: Lite comes in. What Does a Restaurant Phone Answering […]

Restaurant Ordering Technology: What’s Next?

A woman sits on her couch, looking at her phone. New restaurant ordering technology allows her to request a text to her phone to place and order online instead.

The restaurant industry has been hit hard by COVID-19. Many restaurants have had to adapt to new technologies to keep their businesses afloat. One of the biggest changes has been the rapid shift to online and mobile ordering. However, now there’s something new that’s emerging as the next big thing in restaurant ordering technology: phone […]

How to Set Up an Automated Phone Menu for Your Restaurant

A restaurant owner and a marketer working together to set up the automated phone menu for their restaurant.

As a restaurant leader, you understand the importance of providing great customer service. However, taking orders over the phone can be long and time-consuming for both customers and your staff. It often leads to poor customer service with long hold times and incorrect orders. Fortunately, there’s a solution that helps streamline the ordering process and […]

How to Make Ordering Easier Than Ever at Your Restaurant by Reducing Call Volume

A woman smiles as she places an online order at her favorite restaurant using their mobile ordering app.

The restaurant industry is going digital. After COVID-19, online ordering became an essential part of many restaurants’ businesses. In today’s fast-paced world, customers expect quick, convenient service. Call-in orders, unfortunately, are becoming less and less viable as it becomes harder to hire and retain staff and customer expectations shift. Because of this, many restaurants are […]

Meet the Team! Carl – Account Executive

Next up in our series of interviews with the Hazlnut team, we sat down with Carl, an Account Executive for Hazlnut: Thank you for taking the time to sit down with me today, Carl. Thanks for having me! What did you do before Hazlnut? Most recently, I was a Food & Beverage Manager at the […]

Address Verification System (AVS): Fraud Prevention

Combat fraudulent orders with address verification tools As a business, the customer experience is always the number one priority. For customers who order ahead, that experience begins at your website, ordering site or mobile ordering app. In situations where the customer is ordering remotely (not presenting their card in-person), you may run into the risk […]

How Does Clover Online Ordering Compare to Hazlnut?

clover online ordering vs hazlnut

If you’re thinking about getting set up with Clover Online Ordering, it’s a good idea to check out Hazlnut Online Ordering too. The research that you do will help make sure you’re going with the right provider. This series offers a fair and honest look at how Hazlnut compares to other leading online ordering systems. […]

How Hazlnut Makes Contactless Ordering Easy

contactless ordering

Contactless ordering has gained a lot of popularity, as customers become less comfortable with handing their cash or card to a cashier The COVID-19 pandemic has taken quite a toll on the US economy, but perhaps no industry has been hit harder than hospitality. Lockdowns, dine-in restrictions, and fears about food preparation have all contributed […]