For the very first time, Hazlnut is releasing a new product: Hazlnut Clover-Integrated Kiosks. We have been working on them for a while and some eagle-eyed followers on social media caught on. There are tons of benefits to utilizing a self-service kiosk in a restaurant, so we wanted to give Clover customers an integrated option to reap these benefits. We explored those in a blog post found here but, in this post we will focus on Hazlnut Kiosks.
Perks of a Kiosk
Kiosks are helpful now more than ever before as our country faces a labor shortage; kiosks don’t take days off! Hazlnut Kiosks allow customers to place their own orders so staff can reallocate their focus onto other things. When a customer places their own order, there is also an increase in order accuracy. A request for ‘no pickles’ won’t go unheard or be misheard as ‘extra pickles’. Kiosks are gaining in popularity, and customers are starting to prefer them. In fact, customers are coming to expect them. Kiosks present the menu in a clearer way (with high resolution pictures) and ensure that any ‘add-on’ mods get charged appropriately.
Kiosks can also be used as a line management tool where you can throttle (speed up or slow down) the influx of customers. Opening multiple kiosks can help clear a line out and get all of the orders in as quickly as possible. This allows the kitchen to get food out to the customers more efficiently and keep the kitchen from getting overwhelmed. It also means that the restaurant can operate with less seating. Since the customers spend more time in the line and are served quicker it means they spend less time at the table.
Hazlnut Kiosk Features
Hazlnut Kiosks are fully branded to the restaurant’s colors logos , just like our apps and online ordering. The kiosks follow the same menu as our other services so there won’t be any extra management needed. Since they are Clover-integrated kiosks all orders will continue to print to the correct stations. Our kiosks also can still utilize the dynamic upselling feature to increase ticket size. Using these upsells can increase ticket sizes by an average of 15% and the kiosk will never forget to offer it.